TERMS & CONDITIONS

Session Details and Payment

• All counselling and coaching sessions last for 60 or 90 minutes and are priced at €150 and €200, respectively. Packages and group prices are quoted separately.

• All sessions are prepaid and scheduled weekly at a mutually convenient time and day.

• Unless it’s an emergency, I require at least 24 hours’ notice before a session.

Cancellation Policy

• Cancellations less than 48 hours before the planned session are 100% non-refundable.

• Refunds are at my discretion if you choose not to continue with your prepaid sessions.

Confidentiality Agreement

• All sessions are strictly confidential. While you are free to share your experiences, I am bound by client confidentiality and ethical practice. This confidentiality is subject to certain legal limitations, as detailed below, but beyond these, what is discussed in our sessions stays confidential.

Legal Limitations to Confidentiality

• Acts of terrorism: disclosure of involvement in, or information about, acts of terrorism legally obliges me to inform authorities without notifying the client.

• Money laundering and drug trafficking: any information regarding these offences must be reported to the police.

• Court orders: client notes may be released if ordered by a judge or coroner.

Common Limitations to Confidentiality

• Supervision: my client work undergoes regular, anonymised supervision as required by professional bodies, focusing on my therapeutic approach rather than client details.

• Risk of harm to self or others: policies are in place for situations involving suicidal intentions or potential harm to others, particularly children and vulnerable individuals. Confidentiality may be broken under these circumstances, usually without prior client notification.

Client Rights and Contracting

• As discussed, confidentiality is limited from the onset of your coaching. All session notes are stored digitally (on a secure cloud-based server). If I record a session’s audio or video, I will explicitly request this from clients beforehand.

• Your personal information is stored in compliance with GDPR laws (all client data is stored securely using a subscription-based Cloud solution).

• A written contract detailing these points will be provided, requiring agreement and signatures from both parties (if a written contract has not been provided, please ask for a copy immediately).

Website Publication as Contract

• Publishing these Terms & Conditions on the website serves as an informational outline of my services. However, it does not constitute a formal contract. A separate, detailed, and signed agreement is required to formalise the therapeutic relationship and ensure a clear understanding and agreement on all terms.

Adherence to BACP Ethical Framework* I am committed to upholding the BACP Ethical Framework, ensuring trustworthiness and ethical practice in all aspects of my counselling and coaching services.

This commitment includes:

1. Put Clients First

• Making clients the primary concern while working with them.

• Providing an appropriate standard of service.

2. Work to Professional Standards

• Working within competence.

• Keeping skills and knowledge up to date.

• Collaborating with colleagues to improve service quality.

• Ensuring personal well-being to sustain work quality.

• Keeping accurate and appropriate records.

3. Show Respect

• Valuing each client as a unique person.

• Protecting client confidentiality and privacy.

• Agreeing with clients on working methods.

• Working in partnership with clients.

4. Build an Appropriate Relationship with Clients

• Communicating clearly about what clients can expect.

• Communicating benefits, costs, and commitments.

• Respecting boundaries between work with clients and external matters.

• Not exploiting or abusing clients.

• Listening to how clients experience the working relationship.

5. Maintain Integrity

• Being honest about the work.

• Accurately communicating qualifications, experience, and methods.

• Working ethically and fulfilling legal obligations.

6. Demonstrate Accountability and Candour

• Openly discussing any known risks in the work.

• Promptly informing clients about risks or harm and taking action to limit harm.

• Reviewing work with clients in supervision.

• Monitoring client experiences and effects of the work.

7. Ethics

• Based on values, principles, and personal moral qualities.

8. Values

• Fundamental values include respecting human rights, alleviating distress, improving well-being, enhancing relationships, and more.

9. Principles

• Core principles include being trustworthy, respecting autonomy, beneficence, non-maleficence, justice, and self-respect.

10. Personal Moral Qualities

• Emphasis on personal qualities like candour, care, courage, diligence, empathy, fairness, humility, identity, integrity, resilience, respect, sincerity, and wisdom.

11. Conclusion

• Ethical challenges in practice, commitment to ethical engagement, and professional judgment in changing circumstances.

This framework sets out the ethical principles and standards for BACP members (*although I am not a member), focusing on responsibilities towards clients, professional conduct, personal integrity, and continuous ethical engagement in practice.